SHIPPING POLICY

At ZENLO STORE – OWN YOUR EDGE, we are committed to providing a simple, reliable, and convenient shopping experience for customers around the world.

FREE WORLDWIDE SHIPPING

We are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS. There is no minimum purchase requirement, and no additional standard shipping fee will be charged at checkout.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

ESTIMATED DELIVERY TIMES

Estimated delivery times may vary depending on the destination, local postal services, customs processing, and other circumstances outside our control.

Please note that delivery estimates are provided as a guide only and are not guaranteed. International orders may experience additional delays during peak shopping periods, public holidays, severe weather, or customs processing.

ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address provided when placing your order. Please allow some time for tracking information to become active after dispatch.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping details before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery period, please contact our customer support team. We will assist you in reviewing the available tracking information and determining the appropriate next steps.

CONTACT US

For questions regarding shipping or your order, please contact:

ZENLO STORE – OWN YOUR EDGE
Email: support@zenlo.store
Phone: +61 451 244 617
Address: 16 Ali Parade, Newington NSW 2127, Australia